Support & Solutions Center
Placing An Order
📗How can I place an order?
📗Why have I not received an order confirmation?
📗Where can I find guides?
📗Where does Chopstick Crafted ship from
📗Can I see a preview of my order?
📗Can I order the personalized product without the name?
📗How do I request a new idea/option?
Modify/Cancel order
📗I would like to modify my order.
📗I would like to cancel my order.
📗How can I change my billing address?
Chopstick Crafted Coupon FAQ
📗How do I redeem my discount code?
📗Why can't I apply the coupon I've collected?
📗What if I forget to apply the coupon?
📗Can I cancel my order to apply a coupon I forgot?
📗Is it possible to use multiple discount codes for one order?
📗Can I receive a refund for the discount if I forgot to apply the coupon?
Chopstick Crafted Coupon Terms & Conditions
📗Who should I contact if I encounter issues with a coupon?
📗Is an Chopstick Crafted account required to use a coupon?
📗Can I share my coupon with someone else?
📗Are there any restrictions on which items I can use my coupon for?
📗Do I need to manually input coupon codes?
📗What happens if I cancel an order that used a coupon?
📗Can a coupon be used more than once?
📗Do coupons have expiration dates?
📗Where can I find Chopstick Crafted coupons?
Shipping & Delivery
📗What are the shipping costs associated with my order?
📗When can I expect my order to be processed and shipped?
📗My tracking number isn't yielding any information. What steps should I take?
📗I've recently relocated and arranged for mail forwarding, but my package hasn't reached me. How can I proceed?
📗In the event of a lost package during transit, what steps should I take, especially if the tracking hasn't been updated in a significant period?
📗My order indicates it's being returned to the sender. What are the next steps?
📗Although the tracking indicates my order has been delivered, it hasn't reached me. What should I do in this scenario?
📗Do you provide expedited shipping options?
Issue(s) with Your Order
📗I still haven't received my order. Is there a problem?📗Incorrect Delivery: I have received a different order mistakenly.
📗Damaged Goods: My order arrived in a damaged/broken/defective condition.
📗Missing Items: Some items are absent from my order.
📗Discrepancy in Description: The received items do not match their description.
Payments
📗What's the reason behind the international fee on my order?
📗What's causing my card to be declined?
📗Why am I being double-charged?
Product Care Guide
📗Ensuring the Longevity of Chopsticks
📗Keeping Your Chopsticks in Top Shape: Natural Wood & Bamboo Care Guide
📗Protect chopsticks box
📗Protects the leather chopstick bag
