Chopstick Crafted purchase protection for buyers

At Chopstick Crafted, we're committed to your satisfaction. That's why we offer buyer protection in the following situations:

When We've Got Your Back:

• Missing Orders: Didn't receive your order within 5-7 days of the estimated delivery window? Contact us immediately, and we'll investigate and find a solution.
• Item Discrepancies: Received chopsticks in the wrong style, or a box in a different color than advertised? We'll either replace the item or work out a satisfactory solution with you.
• Damaged Items: If your item arrives unusable due to damage, we'll offer a replacement or compensation, depending on your preference.
• Delivery Discrepancies: Our system shows a successful delivery, but you haven't received your package? We'll verify with the warehouse and may resend it with additional fees (depending on the region) if the error originated from incorrect buyer-provided delivery information.

What's Not Covered:

To ensure a smooth resolution process, please note that buyer protection requires the following:

• Purchase Invoice: You'll need a copy of your Chopstick Crafted invoice for any claims.
• Product Images: For damaged or misrepresented items, clear pictures along with your invoice are necessary.
• Authorized Transactions: Only purchases made directly through Chopstick Crafted's platform qualify for protection, even if they involve our brand name.

By shopping with Chopstick Crafted, you can enjoy peace of mind knowing you're protected. If you have any questions about our buyer protection policy, please don't hesitate to contact us!